BOOKING PROCEDURES

 

A 50% non-refundable deposit will be required to secure and confirm your appointment. If you need to change your appointment you must give more than 24 hours notice to reschedule. Failure to do so will result in forfeiting the paid deposit.

 

By confirming your booking with Beauty by Sophie you agree to the following terms and conditions below.

All salon services and products must be paid for before the booking or at the time of the booking via eftpos or cash.

QUOTES & INVOICES

 

Upon confirmation of the quote, a 50% non-refundable deposit is required immediately to secure your booking. The remaining balance is due 30 days before your appointment date via bank transfer.

 

If an appointment is made less  than 30 days out from the appointment date, full payment is required immediately to confirm the booking. 

 

Once your deposit or full payment has been received you will be sent a confirmation email securing your booking.

 

ADDITIONAL CHARGES

 

Any no-shows will still be charged.

 

For mobile bookings, any travel, toll road charges, parking or ferry tickets will be covered by the client.

 

Any additional artists required for larger bookings will incur a $50 fee per artist.

 

A fee of $50 per artist is required for any early morning starts before 7am.

A fee of $100 will be applied to a booking if we are held up waiting longer than 20 minutes to begin your service, as we will have other bookings/jobs to attend to. Please ensure all party members for your  booking arrive on time.

Sophie and her team do not stay and do additional touch-ups once services are completed. Should you want touch-ups, please advise Sophie when booking and she will quote you for this service.

CHANGES TO CONFIRMED BOOKINGS

If you would like to make changes to the amount of people receiving services or services no longer required, 30 days notice must be provided to Sophie via email. For changes with less than 30 days notice, the client will incur a surcharge of 30% of the cost of what was quoted for them.

 

TRAVEL COSTS

 

Beauty by Sophie is located in St Johns, Auckland. Mobile bookings will incur a travel fee to cover travel time and mileage. Beauty by Sophie will include this travel fee in your quote/booking.

 

REFUNDS

 

No full refunds are given for any completed service. If you are not happy with any service, please discuss this with Sophie at the time of your appointment so she is able to make any changes necessary.

 

CANCELLATION POLICY

 

To make a cancellation or to reschedule please email Sophie at contact@beautybysophie.co.nz. Beauty by Sophie requires more than 24 hours notice for any cancellation or rescheduling. Sophie is unable to reschedule appointments with less than 24 hours notice.

 

For cancellations less than 24 hours before the appointment, notification must be made by calling Sophie on 021767425.

 

The client understands that all deposits and payments  are non-refundable.  

Beauty by Sophie will have turned away other potential bookings and loss of work needs to be covered.

 

A cancellation/rescheduling fee equal to 50% of the total booking will be applied when less than 24 hours notice has been given. Any no shows will incur a fee equivalent to 100% of the booked appointment.

If Sophie is unavailable for your event, you will be advised in advance. She has a highly skilled and experienced team behind her that will provide excellent service. In the unlikely event that Sophie needs to cancel a booking a full refund will be given

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RIGHTS RESERVED

 

I, Sophie Tabakas reserve the right to cancel any booking via email notification, if a booking is in breach of these terms and conditions.

 

ALLERGIES

 

Please advise Sophie before your service begins if you suffer from any allergies to cosmetics. Please bring preferred makeup/skin care products to your booking if you are concerned about an allergic reaction.

RETURNS OF PRODUCTS

Returns of products will not be accepted if the product has been used or soiled in any way. Returns/exchanges will only apply to faulty products. Returns/exchanges will not be accepted more than 7 days after purchase.